Shipping & Return Policy
www.richmixmart.com
01. Return Policy
Our return policy lasts 14 days from the date of purchase. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, the item must:
- Be unused.
- Be in the same condition that you received it.
- Be in its original packaging.
02. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
03. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Recheck your bank account.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — processing times may vary.
If you’ve completed all these steps and still have not received your refund, please contact us at: info@richmix-egypt.com
04. Sale Items
Refunds are only applicable to regularly priced items. Sale or discounted items cannot be refunded.
05. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at: info@richmix-egypt.com
06. Return Shipping
- You will be responsible for paying the shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.